Returns Procedure

If you are unhappy with your purchase for any reason, please notify us within 7 days of receipt and return it to us (unworn/ unused, in original condition and in the original packaging) within a further 7 days for a full refund or exchange (excluding postage costs). Please note that items of a personal nature may not be returnable and items returned in poor condition will not be accepted.

SALE items may be returned for credit or replacement only-no refunds.

We do not offer a free returns service. Please complete the returns slip on your delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you request an exchange please indicate which size you require or alternatively, if you are choosing a different item, please advise the product code and size/colour required. Please note if the exchange item is a lower price then we will automatically refund the difference. If the item is more expensive then we will contact you.

We do not charge postage for any exchange items being sent out to you. If you have mislaid your delivery note simply enclose a covering letter with your name and order number and the reason for return as above.

We do not have a free collection service for returns. Please take your parcel to the post office and request the standard delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the standard insurance value – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. We cannot be held responsible for any returns lost in the post, so please keep your receipt as proof of postage.

The Returns address is:

Shiroi Neko UK
1 Marygate
Wakefield
WF1 1PA